1. Processing Time
All orders typically take 1–3 business days to process after payment confirmation.

Electric vehicles and large items may require additional inspection and packaging time to ensure safe and undamaged transport.

2. Shipping Time
Standard shipping: Typically takes 5–15 business days (depending on the destination country/region). Slight delays may occur in remote areas or due to special logistical circumstances.

Please note: Shipping times are for reference only; actual arrival times may be affected by weather, customs clearance, or peak shipping seasons.

3. Shipping Methods
We will automatically select the optimal logistics solution based on the order address, including:
Fast delivery service
International standard shipping channels
Secure packaging and transport
All electric vehicle products use logistics methods suitable for large items.

4. Shipping Cost
Some products offer free shipping (see product page for details).

Additional shipping costs may apply to remote areas; the final shipping cost will be displayed at checkout.

5. Order Tracking
After your order is shipped, you will receive:
A tracking number
A link to check the tracking status
You can check your package's delivery progress at any time.

6. Delivery Issues
Please contact us immediately if any of the following occur:
Package delay
Abnormal logistics information
Damaged goods during transport
Incorrect address
We will assist you in communicating with the logistics service provider to resolve the issue.

7. Returns & Exchanges
Products with quality issues can be returned or exchanged within 7–30 days.
Electric vehicles must be in their original packaging and show no obvious signs of use.

8. Contact Us
For any shipping-related issues, please contact us through website customer service or email. We will provide support as soon as possible.